| Category | Issue | Workaround |
| Batch Class Management | Using Chrome, the “Document Type” menu options in the drop-down do not follow consistent format | This issue occurs when the operator clicks anywhere on the drop-down bar to view the list. The workaround for this issue is to click directly on the drop-down symbol (▼). |
| Installer | In some instances, the Silent Installer may fail to install the pre-requisites for Microsoft® Visual C++ redistributables. | Prevent this issue by following the steps detailed in our Microsoft® Windows | Transact 4.5.0.0 Silent Installation Guide. |
| Installer | After installing Ephesoft Transact 2020.1, JXplorer may fail to launch. | To prevent this issue, ensure to re-start the server after installing Ephesoft Transact 2020.1. |
| Installer | After selecting the Log On option while installing Ephesoft Transact 2020.1, the following error may occur:
Error 1068: “The dependency service or group failed to start”. |
To resolve this issue, the administrator can alter the log-on properties in settings.
To do so, open Task Manager > Services. Then right-click EphesoftTransact. Click Properties > Log On. |
| OCR | A limitation with OpenText will cause EText mode to fail in scanning a document that does not have editable fields for headers and labels. | To resolve this issue, navigate to the RecoStar plugin set in the Page Process module. Set Use EText Recostar Project File to Never or Automatic (not Always). |
| System Configuration: Installation/Upgrade | When upgrading from Windows 2012 to Windows 2016 while also upgrading Ephesoft transact from 2019.2 to 2020.1, a licensing error may occur. | To resolve this issue, install a new license of Ephesoft Transact. Contact licenses@ephesoft.com for help. |
| UI | If Single Sign-On (SSO) is configured in an HTTPS connection, there may be some CSS loading issues at logout and login. | This issue commonly occurs if the server is overloaded, or the network is unstable. To resolve this issue, refresh the page. |
| Upgrade | When upgrading Ephesoft Transact from 4.5.0.0 to 2020.1 on Windows 2016 with Oracle 11G, the following error message may display upon opening the Login screen:
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This issue is only observed on Internet Explorer. To resolve this issue:
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